This page will provide you with solutions to some common problems with this years TitanNET CD.

If you cannot find the answer to the question on this page, please email us. Before you send an email, please check the documentation on the CD.

Problems

---

If TitanNET Self-Connect does not start when you restart your computer, you will need to do the following:

1. Open My Computer
2. Locate the icon titled "TitanNET 2006" and right-click it
3. Select "Force Program to Start" from the menu
4. Double-click the TitanNET 2006 icon, and the install will continue.

Registration does not recognize my Symantec program version, scan engine or other information.

1. Be sure you have run the TitanNET CD.
2. This error can occur if you have an edition of Norton Anti-Virus other than the Corporate Edition installed. Examples of these may be Norton Anti-Virus 2000, Norton Anti-Virus 2001, etc. Use Add/Remove Programs to uninstall this program, and then Re-run the TitanNET CD.

When accessing email, two blank windows appear.
Please try the following

1. click start
2. click run
3. type regsvr32 urlmon.dll
4. click OK.

While registering, a blank screen appears.
If you receive a blank screen while attempting to register online:

1. Install an alternative web browser(Firefox or Opera, both are on the CD).
2. Make that web browser the default web browser and try to register online again.

Computer is unable to logon to Novell and unable to get on the Internet or the Westminster web site.
To fix this setting, please do the following:
For Windows XP or 2000

1. Open the Network Connections Window
1. In Windows XP, click Start, then Control Panel. If the window that appears says "Pick a category" on the top, click "Internet and Network Connections" then click "Network Connections". If you have a list of icons instead of the category view, double click "Network Connections"
2. In Windows 2000, click Start, Settings, Control Panel. When the Control Panel opens, double click "Network Connections"
2. Locate the connection that is used to connect to TitanNET. It is usually called Local Area Connection. Right-click this and then select properties.
3. When the properties window appears, search through the list in the center of the window for "Internet Protocol (TCP/IP)"
4. Click on this, then click properties
5. Make sure that the options "Obtain an IP address automatically" and "Obtain DNS server address automatically" are selected. The window should look like the one shown below.

When I connect to the internet, my computer tries to dial into a connection I use at home.
To fix this please do the following:

1. Start Microsoft Internet Explorer.
2. Click Tools then Internet properties
3. Click the connections tab
4. Make sure that "Never dial a connection" is selected as shown below

Questions

---

I have installed TitanNET and I am still unable to connect to the Internet or Novell. What is the problem?
If you are unable to use the network after installing this year's software, please perform the following tests.

1. Restart your computer.
2. Make sure your phone works. Many students often mistakenly plug their phone into their network jack and vice versa.
3. Look at your computer where the network cable plugs in. You should see lights (usually yellow and/or green). If you don't then there is a problem with your connection. Try another cable. If it doesn't work, try your roommate's port - if it works, email titannet with your name, extension, and port number.
4. Verify you have a 10.xx.xx.xx IP address:
   • Click Start then Run
   • Type cmd and press OK
   • When the black window appears type ipconfig and press enter.
   • Look for the line that says IP Address. The address should start with a 10
   • If the address does not start with a 10, type ipconfig /release and press enter. Then type ipconfig /renew and the press enter.

I have been told that my port has been having problems. When will this be resolved?
All issues with the ports on campus should have been resolved. Please follow the troubleshooting steps listed here. If these steps do not resolve the problem, please email us your port number and we will look into it.

Why do I have to log on to Border Manager every time I go to a new web page?
Border Manager is Westminster College's proxy server. To avoid having to log into it, be sure to log on to Novell. If you are logged into Novell, there should be a red key in the system tray. If the key is there, make sure you have either configured your firewall or turned it off. If you are still having problems, email us.

I receive a tree/server not found message when I log on. How do I fix this?
Those who are receiving ?unable to connect to tree/server? errors: if your PC is using Windows XP, your Internet Connection Firewall should be disabled. The attachment to this message will instruct you how to disable the Internet firewall. To view the document call up Microsoft Word, open file, choose view then print layout.

If you have questions about logging onto the PC without logging onto the network, please refer to help section that is on the Titannet CD. To access the Titannet CD help.

1. Place the CD in the CD drive.
2. Allow the "Titannet 2006 Self connect CD" window to pop up.
3. Choose help.

How do I disable the Internet Connection Firewall?
See this document for more information. You will require Adobe Reader to view this file. Adobe reader is available on your TitanNET CD.

I purchased my computer though the school and would like it to be restored to the way it was when I purchased it. How do I go about this?
If you purchased an IBM laptop through the school, you can bring it down to the Technicians' Desk and ask to have it "reimaged," or restored to an original configuration plus required updates. Please back up anything and everything that you wish to keep, as the contents of the hard drive will be completely overwritten. Note that you do not need to back up your N: and R: drives, as they are networked drives and will not be touched during the reimaging process.

If you have a Dell laptop purchased through the school, Dell provided you with a set of restore CDs. You can use these restore CDs to return your computer to the original, factory configuration. The Technicians' Desk cannot perform this task, as it does not have the restore CDs needed for each individual computer. Don't forget to back up the contents of your hard drive, as they will be overwritten by the restore process.

I cannot access websites other than Westminster's. What is wrong?
It has been determined that various music file sharing programs (Kazaa, Imesh, Morpheus) and Tunnell proxy programs have been modifying various configured internet settings on machines that may prevent accessing web pages other than Westminster.

Follow the instructions in this document to restore your settings. You will require Adobe Reader to view this file. Adobe reader is available on your TitanNET CD.