Site: The Lawrence-Beaver Chapter Emergency Services of the American Red Cross located at 222 North Mercer Street, New Castle, Pa 16101
When: I started in the end of May 2011 and finished in the end of August (officially). However I am still a volunteer member of the chapter and a Disaster Action Team member, which I plan to be as long as I can.
Tasks: I was an all around assistant and team member. I learned the basic office protocols, including answering phones and responding to questions clients and customers asked, organizing and filing paperwork, handling and organizing/storing donations, assisting instructor's with class preparation, taking care of errands. I also learned how to be a disaster services client case worker. This included being able to respond to disasters, such as house fires, being able to fill out and file paperwork on behalf of clients so that their emergency needs could be met as soon as possible, and being able to work a large scale disaster such as an apartment fire, learning all the procedures for relocating clients and providing round the clock care for them at the temporary housing.
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